Refund Policy

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Refund Policy - the basics

Thank you for choosing our watches!

We understand that sometimes things don't work out as planned, even though we strive to provide detailed information and visuals before shipping, including high-quality pictures and videos of the watches. This policy outlines the guidelines for returning or exchanging your watch purchase.

Exchanges:

Unworn watches in their original packaging are eligible for exchange within 2-5 days of delivery.
Customer is responsible for shipping costs associated with both returning the original watch and receiving the exchange item.
Import duties and taxes incurred during the exchange process are also the customer's responsibility.

Refunds:

We do not offer refunds for watch purchases.

Additional Information:

This policy does not affect your statutory rights, which may vary by location.
For further details or inquiries, please contact our customer service team at info@swissclones.com.

What to include in the Refund Policy

Watch Purchases: Final Sale with Manufacturer Warranty

Please be advised that all watch purchases are final sales. We do not offer refunds.

However, we stand behind the quality of our products and are committed to your satisfaction. If you encounter any issues with your watch upon delivery, we will work directly with the manufacturer to obtain a repair or replacement, at their discretion.

Here's what to expect:

We will ship your watch back to the manufacturer for their assessment.
Processing times for repairs or replacements will vary depending on the manufacturer.

Additional Information:

We take pride in using protective packaging to minimize the risk of damage during shipping.
For further inquiries or details about the warranty process, please contact our customer service team at info@swissclones.com